Remote Support Software | AR & Cross-Platform Remote Assistance

Benefits of remote camera

Be there with customers
Save on travel spending
Collaborate with experts

Help your customers and employees troubleshoot a device or equipment remotely using their device camera. Use voice chat to avoid any miscommunication so issues can be fixed instantly.
Simple issues can be fixed right away without being on-site. Before sending your technicians, you can examine the situation first so that everything can be set up in one go.
Provide accurate consultation to managers or technicians on-site and use remote camera and voice chat to work on complex issues together.

Be there with customers

Help your customers and employees troubleshoot a device or equipment remotely using their device camera. Use voice chat to avoid any miscommunication so issues can be fixed instantly.
Save on travel spending

Simple issues can be fixed right away without being on-site. Before sending your technicians, you can examine the situation first so that everything can be set up in one go.
Collaborate with experts

Provide accurate consultation to managers or technicians on-site and use remote camera and voice chat to work on complex issues together.

Expand your support for the physical world

The power of seeing

AR camera gives you the ability to visualize physical devices and troubleshoot equipment all from the comfort of a computer.
- Remote camera
  
  Gain access to a remote device's camera and see the situation real-time without being on-site.
- Augmented reality & 3D markers
  
  Place 3D markers onto real world objects to highlight the areas or parts that need fixing.
- HD voice chat
  
  Speak directly to the customer or employee on the other side of the screen to give instructions or acquire information.
Improve performance with data

You have access to many tools to help you manage and monitor your support operations, giving you the ability to always find things to improve.
- Usage dashboard
  
  Closely watch your members' hour usage, including daily and monthly summary and individual usage. Have a bird's eye view of your support team's operations.
- Seat management
  
  Add seats and invite members to provide support for multiple customers and employees at the same time.
- Session reporting
  
  See every support session and details like session owner, duration and connection status. Gain insights to make adjustments and optimize workflow.

Remote support with AR camera in your industry

Retail

Troubleshoot digital signage, POS, or kiosk to minimize any service downtime without impacting business operations.
IT support

Provide support and instructions for any piece of equipment or hardware to customers and employees without going on site.
Off-road rescue

Walk the customer through examining and fixing a car issue to help them get back on the road.

Looking for remote support with screen sharing & voice chat?

AirDroid Remote Support also offers robust features for remotely troubleshooting software issues, including real-time screen sharing, voice chat, remote control, gestures, markup, and more.

Learn more